RS Computers LLC guarantees 99.9% monthly uptime for its cloud infrastructure.

1. SLA Coverage

This SLA applies to:

• VPS hosting

• DNS services

• Web hosting

• API availability

2. Downtime Definition

“Downtime” is defined as periods where services are inaccessible due to infrastructure or system failure.

3. Exclusions

This SLA does not cover:

• Maintenance with prior notice

• Customer-side misconfiguration

• DDoS or external attacks

• Force majeure events

4. Credits

If uptime falls below 99.9% in a calendar month:

• 99.0–99.89% = 10% credit

• 95.0–98.99% = 25% credit

• <95% = 50% credit

Claims must be made within 7 days of the month’s end.