RS Computers LLC provides a 99% monthly uptime guarantee for its cloud infrastructure services. If a month falls below 95%, you get a full refund for that month.
Coverage Areas
This agreement applies to all VPS and VDS plans in every location (Prishtina, Amsterdam and Dublin), to dedicated servers and to IP transit ports. It covers network and hypervisor availability, and for dedicated servers the network and power feeding the server.
Downtime Definition
"Downtime" refers to service inaccessibility resulting from infrastructure or system failures.
Exclusions
The SLA does not cover:
- Scheduled maintenance with advance notice
- Customer configuration errors
- DDoS or external attacks
- Force majeure events
Credit Structure
When monthly uptime falls below the guarantee:
| Monthly Uptime | Service Credit |
|---|---|
| 99% or more | Guarantee met, no credit |
| 95% to 98.99% | 25% service credit |
| Below 95% | Full refund for the month |
Claiming a Credit
Customers must submit credit claims within 7 days following the affected month's conclusion. Email support@rscomputers-ks.com with your account ID and the affected period.